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  1. Xenon Cloud Non Profit
  2. Xenon Email

Xenon Email

All your questions about Xenon Email can be answered here. If you are using our customer engagement platform and can't find an answer to your question let us know by filling out a support ticket.

SMTP

  • SMTP Settings
  • Do I have to use user authentication when sending mail through SMTP
  • How do I send mail from WordPress using my Xenon Email account

Using Xenon Email

  • How do I collapse the menu in Xenon Email
  • All about the Start Page
  • Using Blocks: Drag and Drop editor

F.A.Q's

  • GDPR Compliance
  • How do I remove the Powered By Xenon logo in the footer
  • Will you create more templates
  • Why I should use double opt-ins
  • How do I report spam coming from Xenon Email
  • Do you support attachments on emails
See all 15 articles

Account

  • How do I view my sender reputation
  • Is my Xenon Email account set up instantly when I order it
  • How do I increase my sending limits

Settings

  • All about the unsubscribe link and how to customize it
  • All about bounced emails
  • How do I verify my domain with Xenon Email
  • How do I use a custom logo on my unsubscribe form

Surveys

  • How do I create a net promoter score survey
  • How to create a survey

Reports

  • How to view unsubscribe reasons

Templates

  • Where do I go to browse the templates for emails
  • How do I create a reusable template

Forms

  • Where do I go to view the templates for forms
  • How do I create a form

Contacts

  • How do I filter contacts
  • How can I delete a contact
  • What are the merge fields I can use for contacts
  • How can my subscribers update their information
  • How do I edit the fields for my contacts
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